Returns, Refunds & Exchanges

Because every item is custom made and personalized specifically for each customer, all sales are final.

FELT does not accept returns, exchanges, or cancellations on personalized or custom-made products.

Order Approval

Customers are responsible for reviewing all order details before submitting an order and for carefully reviewing any proof provided by FELT.

Approval of a proof constitutes final approval of all personalization, including but not limited to:

• Names

• Monograms

• Initials

• Dates

• Wording

• Fonts

• Colors

• Placement

• Design Layout

Once a proof has been approved or production has begun, no changes may be made.

Errors approved by the customer are not eligible for a refund, replacement, exchange, or store credit.

Customer Errors

FELT is not responsible for errors resulting from information provided or approved by the customer, including but not limited to:

• Misspelled names or wording

• Incorrect initials or monograms

• Incorrect dates

• Incorrect sizing selected by the customer

• Incorrect color selections approved by the customer

• Shipping addresses provided incorrectly by the customer

Defective or Incorrect Orders

If you receive an item that is defective, damaged during production, or incorrect due to an error by FELT, you must notify us within three (3) business days of delivery by emailing hello@feltmoments.com.

Your email must include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

If we determine that the error was caused by FELT, we will, at our sole discretion, repair, replace, or remake the item. Refunds will not be issued unless a replacement cannot reasonably be provided.

Shipping

Once an order has been delivered to the shipping carrier, FELT is not responsible for shipping delays.

FELT is not responsible for lost, stolen, or misdelivered packages after delivery has been confirmed by the carrier.

Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges will apply to resend the order.

Chargebacks

By placing an order, the customer acknowledges that they are purchasing a custom-made, personalized product and agree to the terms of this